If we haven't answered yours, just call - David or one of the team will help.
Can you carry out a roof inspection to tell me what needs repairing?
Yes - we offer a free inspection as part of the quote visit. We'll photograph any problems and give you a written report with a fixed price for each repair needed.
Is the quote really free? Will you pressure me to book?
Yes, completely free, with no hard sell. We give you a written quote and follow up once - that's it. Most of our customers compare three quotes; we're happy to be one of them.
Are you insured?
Yes - we carry full public liability and employer's liability insurance. We're happy to email a copy of the certificate before any work starts. Just ask.
What's covered by the 10-year guarantee?
All workmanship - meaning if something goes wrong because of how we fitted it, we come back and put it right at no cost, for 10 years. Materials are covered separately by the manufacturer's warranty (typically 10-25 years depending on product).
Do you cover Bournemouth, Poole and Christchurch?
Yes - our core area is Bournemouth, Poole, Christchurch, Ringwood and surrounding villages. We're based in Bournemouth and our vans cover the area daily.
Do I need to pay anything up front?
For repairs, no - you pay on completion once you're happy. For larger replacement jobs we ask for a materials deposit (typically 25%) once the job is booked, then the balance on completion.